When your camera or microphone will not start

Press Start to request access, then answer the browser prompt. If it was denied earlier, open the site controls beside the address bar and review the permission. Reload if your browser requires it.

A permission error can also come from a system-level privacy setting. Check both browser access and the operating system’s camera or microphone controls. On a managed computer, an administrator’s policy may prevent access.

If access is allowed but the device cannot open, close applications that may be using it and reconnect external equipment. Try the correct device in the selector. If you leave the permission prompt unanswered, the test can remain waiting; use Stop to cancel.